- When can I receive the products after order ?
- First order: The manuals will be printed from the 'Date of printing'. In a month from the day, English version will be completed.
In two months from the day, multi language versions will be completed. We will ship the manuals when those are ready.
Additional order : We will ship the manuals in two weeks after your payment.
- How long does the delivery take ?
- Sea way takes about a month. Air way takes less than a week except the customs.
- When do I have to make remittance ?
- First order : You have to make a remittance before 'the period of payment'.
Additional Order : You have to make a remittance before printing your order.
- Can I check after the payment, if you received it ?
- Yes. We will send you an e-mail after we check your payment.
- How can I order the manuals that I cannot find on the list ?
- I am afraid but you cannot. We listed the manuals on the website that we possess at least one copy.
- Can I appoint a forwarding company ?
- Yes. What you all need to do is giving us the forwarding company's name and contact point.
- Can I get refund if the products are damaged during shipment ?
- We recommend you to carry shipment insurance for in case an accident, especially on sea way.
- I couldn't see the manuals I want to order on website. Can I order these manuals that I couldn't find on website?
- Most of them are available. You can send an e-mail to the person in charge he will help you to order the manuals.